What Happens After a Visitor Surprises You? [MaP Outcomes Lab]

Amanda Boehm-Garcia

October’s topic is inspired by a recent discussion hosted by Museums as Progress with Martin Brandt Djupdræt and his PhD dissertation, The Museum Visit: A Study of Use, Benefits, and Perceived Value. One question raised during this conversation was: Have you learned anything surprising about your visitors, and has it changed anything for you?

When we met with Martin in August, most of us had a story about a visitor who surprised us. Far fewer of us got as far as what changed because of it. So for October, bring a time you learned something about your visitors that should have changed how your museum works, and hasn’t yet. Maybe you shared it and colleagues weren’t receptive. Maybe it never made it past your own desk. Let’s dig into what gets in the way.

We meet once a month to discuss a specific topic and support each other through shared experiences, thoughtful advice, and, of course, some much-needed laughter.

For our fall series, we’re experimenting with a Wisdom Circle format:

  1. One member, metaphorically in the center of the circle, shares a specific moment related to the monthly topic.

  2. The other members of the Wisdom Circle ask clarifying questions about the moment that was shared.

  3. The center member then turns off their camera and microphone while everyone else discusses creative ideas to try, similar moments they might have experienced, and any reflections that are bubbling to the surface.

  4. The center member then turns their camera and microphone back on so the group can discuss together and round out the conversation.

Sessions are recorded for internal reference, and recordings are not shared.

If you have a burning topic you’d like to dig into, share it in the comments or email me directly at [email protected]. Can’t wait to see you there, wizard hat and all!