The Art of On-Site Membership Sales: Empowering Visitor Services Teams With Todd Quackenbush

06-05-24 Update: The recording for this event is now available in the Recordings Library.Tap into team motivations and uncover strategies to empower your frontline staff to effectively sell memberships onsite. Are you ready to take your onsite membership sales to the next level? Join us at our next Membership Innovation meet-up with special guest @Todd Quackenbush for a conversation about upskilling your visitor services team to become membership ambassadors. We’ll share best practices for membership sales training and tactics to increase onsite conversion rates. Onsite sales are the most cost-effective way to gain new members—it’s time to elevate your onsite membership sales game! This event is open to all Supporting and Museum Members. Not yet a member? Learn more and join the group. About Todd QuackenbushTodd is a well-rounded, knowledgeable trainer with over 30 years of customer-centric experience. He has experience creating and facilitating training modules both for-profit and non-profit organizations with a focus on connection and engagement to drive guest satisfaction and revenue.  Todd’s experience includes serving as the Associate Director, Membership at the Oakland Museum of California and the Manager of Guest Experience at the California Academy of Sciences. There, he led a staff of 100 employees and directly managed Assistant Managers and Shift Supervisors, ensuring the Academy's place as an industry leader in service excellence.  With deep experience in museums, guest services, and membership, Todd helps teams prepare to anticipate and exceed visitor and member expectations across all service channels.