Privacy Policy
Last Updated: June 10, 2026
We believe in being direct about how we handle your information. This policy covers everything THE MAP COLLECTIVE LLC, doing business as Museums as Progress (“MaP,” “we,” “us”), operates at museumprogress.com and its subdomains — our website and related services.
Two things sit outside this policy. Data collected in our research studies — interviews, focus groups, structured research — is governed by our Research Participant Privacy Policy, which participants receive as part of informed consent (and which anyone can request). Client consulting engagements are governed by their own contractual agreements.
1. What we collect
Information you provide. Your name, email, job title, and institution; profile information; content you post to the community; survey and assessment responses; messages you send us; and payment information when you buy something (our payment processor handles your card — we never see or store full card numbers).
Information collected automatically. Pages you visit and features you use; device and browser details; your IP address and the approximate location derived from it; interaction data — where people click, scroll, and get stuck; and technical performance data.
2. How we collect it
Directly, when you create an account, fill out a form, post, or message us. Automatically, through analytics tools that observe how the site is used. And through cookies and similar technologies, described next.
4. How we use it
We use your information to:
- operate the Platform and manage your account;
- process payments;
- communicate with you — account and service notices, the newsletter, community notifications;
- understand how the Platform is used and improve it;
- conduct research on the cultural sector (research-specific data collection is governed by the Research Participant Privacy Policy); and
- meet our legal obligations.
6. How long we keep it
- Account data — kept while your account is active; deleted within 30 days of a deletion request.
- Content you post — kept while your account is active.
- Usage and analytics data — kept indefinitely. Long-running patterns are how we understand the field’s engagement with our work over time.
- Session replays (see Section 3) — kept up to 12 months.
- Payment records — kept as long as financial regulations require.
7. Your rights and controls
You can:
- request a copy of the data we hold about you;
- correct inaccurate data;
- delete your account and its data;
- unsubscribe from promotional email — every one carries an unsubscribe link; and
- limit cookies through your browser settings.
To exercise any of these, email [email protected]. We respond within 2 business days.
8. How we protect it
We encrypt data in transit and at rest, limit access to authorized people, and review our security practices regularly. No system is perfectly secure; if a breach affects your personal information, we’ll notify you as the law requires.
9. Where your data lives
Our data is processed and stored in the United States. If you use the Platform from outside the US, you consent to your data being transferred to and processed in the US.
10. Age requirement
The Platform is for adults. You must be 18 or older to use it, and we don’t knowingly collect information from anyone under 18. If you believe we’ve collected a minor’s information, contact us and we’ll delete it.
11. Changes to this policy
When we make material changes to this policy, we’ll email registered members before the changes take effect. Non-material changes take effect when posted here. The “Last Updated” date at the top of this page always tells you which version you’re reading.
12. Contact
Questions or concerns about your data go to [email protected]. We respond within 2 business days.