Program

Listening Deeply

Pedagogy
practice-building
Structure
4 parts · 50 lessons

Part 1: Build Awareness

  1. 1.1 Why Listening Deeply Matters
  2. 1.2 Understanding Purpose Deepening Our Progress Space Perspective
  3. 1.3 Thinking Styles A New Lens For Understanding Museum Audiences
  4. 1.4 Preoccupied Listening Understanding Our Default Mode
  5. 1.5 Deep Listening Moving Beyond Preoccupied Engagement
  6. 1.6 Listening Deeply Frees You
  7. 1.7 Rethinking Listening In Museum Practice
  8. 1.8 Assumptions Or Empathy Moving Beyond Surface Understanding
  9. 1.9 Topics Concepts Layers
  10. 1.10 Understanding Interior Cognition The Key To Meaningful Community Insights
  11. 1.11 Getting Past Expression Why Preferences And Opinions Aren T Enough
  12. Section One Quiz

Part 2: Listening Session Techniques

  1. 2.1 Starting A Listening Session
  2. 2.2 The Germinal Question Starting Your Listening Journey
  3. 2.3 How A Listening Session Flows
  4. 2.4 Using Pull Tabs To Access Interior Cognition
  5. 2.5 Ask What Went Through Your Mind
  6. 2.6 Ask More About That
  7. 2.7 Ask Fill In The Blank
  8. 2.8 Understanding And Using Reflection Techniques
  9. 2.9 Beyond The 5 Whys More Effective Approaches To Understanding
  10. 2.10 Technique Pinning To Place And Time
  11. 2.11 Clarity Find The Roots
  12. 2.12 Clarity Passive Into Active
  13. 2.13 Deep Listening Common Pitfalls To Avoid
  14. Section Two Quiz

Part 3: Transitions and Safe Space

  1. 3.1 Shifting Topics
  2. 3.2 Instances Of The Purpose Goal
  3. 3.3 Ending A Session
  4. 3.4 Pay Rapt Attention After
  5. 3.5 Safe Space And Trust
  6. 3.6 Host A Safe Space Recognize The Mood
  7. 3.7 Host A Safe Space Show You Are Listening
  8. 3.8 Host A Safe Space Avoid Judging
  9. 3.9 Host A Safe Space Bring Warm Personality
  10. 3.10 Signals Of Fading Safety
  11. 3.11 Exit An Unsafe Session
  12. Section Three Quiz

Part 4: Handling Complexity

  1. 4.1 Self Care
  2. 4.2 Managing Triggers And Thresholds In Museum Research
  3. 4.3 Sensitive Contexts
  4. 4.4 Fabrications And Lies
  5. 4.5 Complaints And Objections
  6. 4.6 Generalizations And Habits
  7. 4.7 Derailing And Recovery
  8. 4.8 Managing Technical Difficulties
  9. 4.9 Planting The Seeds Of Deep Listening In Your Organization
  10. 4.10 Preview Data Synthesis
  11. 4.11 Preview Opportunity Maps
  12. Section Four Quiz