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Aligning institutional decisions with public value.
How does an institution decide on an experiential posture? This question came up this week with two museums we’re working with. Identity questions are the hardest to answer. They always feel premature (“We just need…
Every museum makes choices about how it wants to treat the people who walk through the door. In dozens of small moments, it leans one way or another: toward provoking a visitor or reassuring them, stimulating them or…
Shared Experience, Human Well-Being, and the Future of Museums I have spent a lot of time lately thinking about the future of museums. In addition to my own writing and talks, I’ve also engaged in conversations with…
Some of you are struggling with how to get your colleagues to shift their thinking about incorporating research into their decisions. This is a pattern I’ve noticed in recent months while reading through responses to…
I was scrolling through the Times over the weekend when an ad for a Paul Klee show at the Jewish Museum stopped me. It’s got five elements: a painting, the artist’s name, an exhibition title (Other Possible Worlds),…
Identity works for organizations in much the same way as it does for individuals. It’s helpful as a heuristic, but it often impedes progress. For example, ‘museum’ is an organizational identity in a similar way that…
I’ve noticed some people saying that institutions should adopt a ‘culture-first’ approach to organizational development — even going so far as to say that institutions should fix culture before focusing on strategy. My…
