Understanding the Nuances of Jobs to Be Done in Cultural Contexts

A Job to Be Done is the desire to resolve a goal discrepancy, which may or may not involve taking action.

Kyle Bowen

Kyle is the founder of Museums as Progress. He helps cultural organizations increase their relevance and impact through progress-space research.

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Breaking Through the Survey Wall: Balancing Evaluative and Generative Research

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Lessons from Nina Simon's The Art of Relevance for Understanding Audiences