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What museums produce for the public — and how to measure it.
You’ve been in a meeting where someone says, “We need more data,” and kills all the forward momentum. They don’t (always) intend to be that guy , but they are, and, since they’re importing a standard that is actually…
The man beside me at the game last week wore a hat that read “90 never looked so good”, but the “0” had been taped over — the number “6” written over it with a Sharpie. Before nearly every pitch, he’d call out, “Make…
Psychologist Kurt Lewin said, “There is nothing as practical as a good theory”. It’s a good quote on the surface and below the surface, where you get a taste of the frustration an abstract thinker can feel when…
Before we started using participant outcomes as a prioritization device, our process for helping museums identify valuable user goals took longer. It was a repeatable process, but it was one built on the assumption…
Three museum directors took the research in this post into real stakeholder conversations last year — with a provincial government ministry, foundation officers, and a capital campaign team. Below, John Falk lays out…
Two weeks ago, I shared the thirteen structural variables behind every gathering and asked for your help. Seventeen of you responded, and the pattern in your answers surprised me: no one was missing a piece of…
Last week, hosted a discussion on the challenges that professional expertise poses for museums that are trying to realize the shift from ‘outputs to outcomes’ . You can find the full recording and transcript below.…
I have always been impressed by how effective most museum leaders are at communicating the value of their museums when talking with traditional supporters. When presenting to museum-friendly boards, cultural…
