Outcomes

What museums produce for the public — and how to measure it.

Recent activity

Kyle Bowenin The Progress Report · May 15

The Chia Pet Principle

You’ve been in a meeting where someone says, “We need more data,” and kills all the forward momentum. They don’t (always) intend to be that guy , but they are, and, since they’re importing a standard that is actually…

Outcomes
Kyle Bowenin The Progress Report · Apr 28

Make him hit the ball

The man beside me at the game last week wore a hat that read “90 never looked so good”, but the “0” had been taped over — the number “6” written over it with a Sharpie. Before nearly every pitch, he’d call out, “Make…

Outcomes
Kyle Bowenin The Progress Report · Mar 17

What Outcomes Is Your Institution Uniquely Suited to Support?

Psychologist Kurt Lewin said, “There is nothing as practical as a good theory”. It’s a good quote on the surface and below the surface, where you get a taste of the frustration an abstract thinker can feel when they’re…

Outcomes
Kyle Bowenin The Progress Report · Mar 10

When Outcomes Thinking Is ‘Advanced’, It Never Becomes Foundational

Before we started using participant outcomes as a prioritization device, our process for helping museums identify valuable user goals took longer. It was a repeatable process, but it was one built on the assumption…

Outcomes
John H Falkin The Progress Report · Mar 3

New Arguments for Museum Value

Three museum directors took the research in this post into real stakeholder conversations last year — with a provincial government ministry, foundation officers, and a capital campaign team. Below, John Falk lays out…

Outcomes
Kyle Bowenin The Progress Report · Feb 24

The shape of the problem should shape the gathering

Two weeks ago, I shared the thirteen structural variables behind every gathering and asked for your help. Seventeen of you responded, and the pattern in your answers surprised me: no one was missing a piece of…

Outcomes
Kyle Bowenin The Progress Report · Nov 18

If Participant Outcomes Threaten Your Mission, Rewrite Your Mission [MUSEUMS AND CHANGE Webinar Replay]

Last week, Avi Decter hosted a discussion on the challenges that professional expertise poses for museums that are trying to realize the shift from ‘outputs to outcomes’. You can find the full recording and transcript…

Outcomes
John H Falkin The Progress Report · Aug 20

Communicating the Value of Museums

I have always been impressed by how effective most museum leaders are at communicating the value of their museums when talking with traditional supporters. When presenting to museum-friendly boards, cultural…

Outcomes