What Happens After a Visitor Surprises You?
Share a time you learned something about your visitors that should have changed how your museum works, and hasn’t yet.
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Jersey Mike’s Strategic Plan
Jersey Mike’s is a sandwich chain that claims it has a special sauce. You can get your sandwich made “Mike’s way”, which means you get “Mike’s sauce” on your sandwich. Walk into Je…
Outcomes Assessment results are print-friendly
Outcomes Assessment* results can now be printed without funkiness. Members who have taken the assessment can print from their dashboard on the MaP website ( log in , then go to you…
Leaders are the result of inefficient investments
There are lots of background processes running on your computer at any given time. You don’t think about them unless something goes wrong an…
Small teams need fewer responses to see their Outcomes Assessment results
Previously, a museum with fewer than ten staff needed every person to take our Outcomes Assessment to get an alignment map for their institu…
Value Reverses the Order of Things
Leaders need help from the people they lead.
By topic
Outcomes4
- EVENT
Measuring the Value of Museum Experiences
My colleagues and I recently surveyed nearly 7,000 visitors across sixteen U.S. history museums to find out what well-being benefits visitors actually experience — and how long…
- EVENT
From Evaluation to Research
I came across this article, Evaluation, Research, and Communities of Practice: Program Evaluation in Museums, and thought it was really interesting. The author, Lynda Kelly, asks…
- EVENT
If It Matters, It’s Observable
Every measurement is a reduction — a simplified picture of something more complex. That’s what makes it useful. But having the richness of our work compressed into something…
- EVENT
Measuring Belonging
During The Outcomes Conversation, a few of us started talking about what it would look like to go deeper — to pull in research and literature that connects to the outcomes…
Other5
Mark up pages the way you would a book you own
Can turning static text into something more like a shared canvas fuel more active participation among readers? A shared surface you can mark up can help the author understand…
Leaner member profile pages
Members have more control over their profiles. We trimmed the extra stuff on profiles that pointed people to other parts of the site. A profile just shows whatever the member has…
Outcomes Soup and the Trouble With Belonging
Occasionally, a client or community member will say that the outcomes that museums deliver can blend together into a kind of experiential soup. For example: Can’t people feel a…
Comments don’t get lost during login
A logged-out member could write a comment, hit ‘send’, and then be prompted to log in … then lose their comment. People are more willing to share a comment when they can be sure…
- EVENT
Emergent Value in Museums
Martin Brandt Djupdræt and John Falk lead a working session on what visitors value about museums, and why the most meaningful outcomes can be challenging to measure.
By contributor
Kyle Bowen4
Mark up pages the way you would a book you own
Can turning static text into something more like a shared canvas fuel more active participation among readers? A shared surface you can mark up can help the author understand…
Leaner member profile pages
Members have more control over their profiles. We trimmed the extra stuff on profiles that pointed people to other parts of the site. A profile just shows whatever the member has…
Outcomes Soup and the Trouble With Belonging
Occasionally, a client or community member will say that the outcomes that museums deliver can blend together into a kind of experiential soup. For example: Can’t people feel a…
Comments don’t get lost during login
A logged-out member could write a comment, hit ‘send’, and then be prompted to log in … then lose their comment. People are more willing to share a comment when they can be sure…