Fight Bubbles With Bubbles
What keeps museums in the bubble may be what helps get them out of it.
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Jersey Mike’s Strategic Plan
Jersey Mike’s is a sandwich chain that claims it has a special sauce. You can get your sandwich made “Mike’s way”, which means you get “Mike’s sauce” on your sandwich. Walk into Je…
Leaders are the result of inefficient investments
There are lots of background processes running on your computer at any given time. You don’t think about them unless something goes wrong and you have to force quit something or ru…
Outcomes Soup and the Trouble With Belonging
Occasionally, a client or community member will say that the outcomes that museums deliver can blend together into a kind of experiential so…
Introductions, funding leads, and conference meet-ups now arrive in Activity
We’re experimenting with more proactive help for members. Here are three things we’re trying: Using what we know about our participants, we…
Fortunately, outcomes are nothing new
Whether that’s an opportunity depends on your perspective.
By topic
Outcomes2
Strategy1
Other6
How technical problems mask adaptive challenges
Try this: Never proceed with a solution to a technical problem without first naming the adaptive challenge behind the problem. Ronald Heifetz, founder of the Center for Public…
Your highlights are easier to find
When you search our website, relevant phrases you’ve highlighted appear first. This makes it easier to return to ideas that resonated with you.
Mission is sacred, so close the gap between mission and outcomes
You won’t get everyone to think about their work in terms of outcomes . Any time you try to reframe how people work, some people will resist. Outcomes aren’t special in that way.…
- REFERENCE GARDEN
The Value Realization Cycle (Falk)
The Value Realization Cycle argues that museums must transition from merely stating their value to systematically validating the actual benefits experienced by visitors, ensuring…
- REFERENCE GARDEN
Revealed vs. Stated Preferences
People often misjudge their decision-making criteria, revealing a significant gap between what they say they value and what their actual choices demonstrate, highlighting the…
- REFERENCE GARDEN
Solution Aversion
Solution aversion reveals how organizations, like museums, often deny problems when addressing them requires challenging core beliefs, ultimately worsening issues that could be…
By contributor
kyle6
How technical problems mask adaptive challenges
Try this: Never proceed with a solution to a technical problem without first naming the adaptive challenge behind the problem. Ronald Heifetz, founder of the Center for Public…
Your highlights are easier to find
When you search our website, relevant phrases you’ve highlighted appear first. This makes it easier to return to ideas that resonated with you.
Mission is sacred, so close the gap between mission and outcomes
You won’t get everyone to think about their work in terms of outcomes . Any time you try to reframe how people work, some people will resist. Outcomes aren’t special in that way.…
- REFERENCE GARDEN
The Value Realization Cycle (Falk)
The Value Realization Cycle argues that museums must transition from merely stating their value to systematically validating the actual benefits experienced by visitors, ensuring…
- REFERENCE GARDEN
Revealed vs. Stated Preferences
People often misjudge their decision-making criteria, revealing a significant gap between what they say they value and what their actual choices demonstrate, highlighting the…
- REFERENCE GARDEN
Solution Aversion
Solution aversion reveals how organizations, like museums, often deny problems when addressing them requires challenging core beliefs, ultimately worsening issues that could be…